Wholesale Customer Service Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $80,000
About the Wholesale Customer Experience Role

We are seeking a skilled and detail-oriented customer service professional to join our support team.

As a key member of our team, you will play a pivotal role in ensuring seamless communication and support between our B2B customers and internal sales teams.

Your Key Responsibilities:

  • Customer Support & Relationship Management: Act as the primary point of contact for B2B customers, addressing inquiries, providing product information, and ensuring timely and effective resolution of issues related to orders, deliveries, and product availability.
  • Order Management: Oversee the full order cycle from order creation to delivery, ensuring accuracy in processing, timely updates to customers, and coordination with internal departments such as logistics, inventory, and finance.
  • Collaboration with Sales Teams: Work closely with internal sales teams to ensure that customer needs are met, facilitate communication, and provide updates on order status, inventory, and any potential issues impacting sales or customer relationships.
  • Reporting & Data Analysis: Track key metrics related to wholesale orders, customer satisfaction, and sales team performance. Assist in the preparation of reports and offer insights for improving efficiency and customer experience.
  • Process Improvement: Continuously evaluate and refine order fulfillment processes, seeking opportunities to streamline workflows, reduce errors, and improve overall customer satisfaction.

To succeed in this role, you will need to have the following skills and qualifications:

  • Strong communication skills, both written and verbal, with the ability to liaise effectively with internal and external stakeholders.
  • Detail-oriented, with strong organizational and time-management abilities.
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook), with experience using CRM or order management systems viewed favorably.
  • Ability to work in a fast-paced environment and handle multiple priorities simultaneously.
  • A proactive approach to problem-solving and a customer-first mentality.
  • Basic understanding of inventory management and order fulfillment processes.
  • Previous experience in customer service or wholesale support, preferably within the industry would be advantageous.

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