Expert Customer Service Professional

2 weeks ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $65,000 - $70,000
Job Opportunity

We are seeking an experienced professional to deliver exceptional customer service and support in our banking services. As the face of our Retail Banking Services team, you will play a vital role in delivering a seamless banking experience to millions of customers.

Main Responsibilities
  • Customer Service Delivery
    • Deliver exceptional customer service and support with in-depth conversations about their overall banking needs.
    • Support customers with enquiries, account maintenance, and credit product applications.
  • Financial Health Checks
    • Complete financial health checks to assess customers' financial needs and identify changes.
  • Digital Banking Support
    • Provide education and demonstrate in-branch technology and digital banking options to customers.
Requirements
  • Proven experience delivering exceptional customer service in financial services or retail environments.
  • Excellent communication skills and ability to articulate financial terms clearly.
  • The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
  • A genuine interest in improving the financial wellbeing and lives of our customers.


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