Dedicated Customer Service Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeService Full time $90,000 - $120,000

Customer Service Team Lead

Job Title: Customer Service Team Lead

The ideal candidate will lead a front-line team in the efficient and effective operations of Reception. They will be responsible for assisting residents with enquiries related to their residency, studies, general needs, and overall wellbeing.

Key Responsibilities:
  • Lead a high-performing team providing assistance with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential.
  • Ensure that all direct reports receive timely feedback on their performance in a professional and encouraging manner.
  • Maintain control over the delivery of a quality accommodation product for resident requirements.
  • Complete the check-in and out process for our residents at the beginning and end of their tenancy.
  • Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
Requirements:
  • Valid work rights in Australia.
  • National Police Check (or willing to obtain).
  • Working with Children Check (Vic).
  • Current Agents Representative Certificate lodged with Consumer Affairs Victoria.
Why Work With Us?

We value our people and strive to create an inclusive culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing.

We aim to build a team of dedicated professionals who are passionate about delivering exceptional customer service. If you have a strong track record of leading high-performing teams and are committed to excellence, we would love to hear from you.

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