IT Services Transition Manager
2 weeks ago
Hudson is seeking a skilled IT Services Transition Manager to join their team in Brisbane. As an experienced professional, you will play a pivotal role in transitioning critical IT services, applications, and infrastructure into business-as-usual (BAU) operations.
Key Responsibilities- Service Transition Planning: Develop and execute detailed plans to transition IT projects into BAU, ensuring operational readiness and high-quality service delivery.
- Acceptance Criteria: Define operational standards and readiness criteria, aligning with service levels and driving smooth service transitions.
- Collaboration with Managed Service Providers (MSPs): Lead incident management, operations manual creation, and disaster recovery planning, leveraging expertise in multi-vendor environments.
- Operational Readiness: Conduct readiness assessments, manage go-live processes, and facilitate knowledge transfer to ensure seamless service handovers.
- Documentation: Maintain up-to-date service-level documentation, best practice guides, and disaster recovery plans, promoting transparency and efficiency.
- Risk Management: Identify, mitigate, and document risks to ensure smooth service transitions and minimize downtime.
This fixed-term role offers a unique opportunity to support Hudson's Modernisation Program, transforming CRM and finance systems through 2025. As a confident leader, you will navigate cultural and leadership changes, change saturation, and limited internal expertise in Dynamics 365 / Power Platform.
About the RoleThe successful candidate will possess extensive experience in IT Service Management or Transition, with a proven track record in managing service transitions for complex IT systems. Strong knowledge of ITIL and service management best practices is essential, as well as experience working with MSPs in multi-vendor environments.
You will be a strong communicator with exceptional stakeholder management skills, able to drive collaboration and engagement across teams. ITIL certification or equivalent experience is highly valued, along with familiarity with Agile, PRINCE2, or PMP methodologies.
The estimated salary for this role is around $120,000 - $150,000 per annum, depending on experience, considering the Brisbane location and industry standards.
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