Service Management Operations Specialist

1 week ago


Sydney, New South Wales, Australia Cuscal Limited Full time
Job Title: Service Management Operations Specialist

Estimated Salary: AU$85,000 - AU$115,000 per year

Cuscal Limited is seeking a highly skilled Service Management Operations Specialist to join their team. This role will contribute to enabling efficient and effective IT service management processes.

About the Role:
  • Contribute to process enhancement opportunities based on ITSM best practices and industry standards
  • Maintain the Service Catalogue and Configuration Management Database
  • Collaborate with technology teams to gather post-implementation reviews

This role requires strong analytical skills, experience in maintaining and configuring ITSM tools, and excellent communication skills. The ideal candidate will have a minimum of 1-2 years of experience in a similar role.

Key Responsibilities:
  • Generate statistical data and regular scorecards exposing core KPIs around network quality, trend analysis, metric design, and monitoring
  • Work with technology teams to gather post-implementation reviews
  • Identify IT service needs and opportunities based on service performance, metrics, operational issues, or emerging unmet needs
Requirements:
  • Minimum 1-2 years of experience in a similar role
  • Proven ability to develop data-centric solutions using appropriate tooling
  • An understanding of ITIL processes and functions particularly those related to service management
What We Offer:
  • A dynamic and inclusive work environment
  • The opportunity to grow and develop your career
  • A competitive salary package


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