Service Management Operations Specialist
1 week ago
Estimated Salary: AU$85,000 - AU$115,000 per year
Cuscal Limited is seeking a highly skilled Service Management Operations Specialist to join their team. This role will contribute to enabling efficient and effective IT service management processes.
About the Role:- Contribute to process enhancement opportunities based on ITSM best practices and industry standards
- Maintain the Service Catalogue and Configuration Management Database
- Collaborate with technology teams to gather post-implementation reviews
This role requires strong analytical skills, experience in maintaining and configuring ITSM tools, and excellent communication skills. The ideal candidate will have a minimum of 1-2 years of experience in a similar role.
Key Responsibilities:- Generate statistical data and regular scorecards exposing core KPIs around network quality, trend analysis, metric design, and monitoring
- Work with technology teams to gather post-implementation reviews
- Identify IT service needs and opportunities based on service performance, metrics, operational issues, or emerging unmet needs
- Minimum 1-2 years of experience in a similar role
- Proven ability to develop data-centric solutions using appropriate tooling
- An understanding of ITIL processes and functions particularly those related to service management
- A dynamic and inclusive work environment
- The opportunity to grow and develop your career
- A competitive salary package
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