Solutions Consultant

1 month ago

Sydney, New South Wales, Australia SafetyCulture Full time
About the Role

This is a newly created position within the regional Customer Success team, working closely with Sales and Marketing teams, as well as Product and Product Marketing teams in our Sydney HQ. As a key member of our team, you will play a crucial role in expanding our presence in the enterprise market, building relationships with key decision-makers, and showcasing how SafetyCulture's suite of products can transform operations.

Key Responsibilities
  • Conduct thorough needs assessments with prospects and existing customers to understand their unique business challenges, processes, and requirements.
  • Customize SafetyCulture's offerings to address specific pain points, prepare and present tailored demonstrations, and highlight how features meet prospect needs.
  • Serve as a bridge between customers, internal teams, and product/engineering teams, ensuring clear communication of customer requirements and feedback to foster product improvements and innovation.
  • Collaborate with Sales and Customer Success teams to develop compelling, customized proposals and scope of work that clearly articulates the value proposition of SafetyCulture's solutions.
  • Stay abreast of industry trends, competitor activities, and regulatory changes to provide insights to both the product, sales, and customer success teams, ensuring SafetyCulture's offerings remain competitive.
  • Educate potential customers on the benefits and capabilities of SafetyCulture's solutions through speaking engagements, webinars, workshops, and at industry events, advocating for SafetyCulture's mission and values in all interactions.
About You
  • Familiarity with duties similar to technical pre-sales or solutions engineering roles, preferably within the SaaS industry.
  • Strong understanding of safety, quality management, and compliance processes and challenges within large organizations relating to your industry expertise.
  • Excellent communication and presentation skills, with the ability to translate complex business requirements into clear, value-based solutions.
  • Demonstrated ability to build relationships with key stakeholders and decision-makers within enterprises.
  • Ability to speak to technical solutions with SaaS platforms and integrations is a preference.
  • A problem-solving mindset with a strong analytical capability.
  • Ability to inspire customers by articulating industry best practices.
What We Offer
  • Equity with high growth potential, and a competitive salary.
  • Flexible working arrangements, encouraging you to create the best work blend while working from home and the local SafetyCulture office.
  • Access to professional and personal training and development opportunities.
  • Hackathons, Workshops, Lunch & Learns.
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
Office Benefits
  • In-house Culinary Crew serving up daily breakfast, lunch, and snacks.
  • Barista coffee machine, craft beer on tap, boutique wines, and a range of non-alcoholic beverages.
  • Wellbeing initiatives such as subsidised fitness programs, EAP services, and generous parental leave policy.
  • Quarterly celebrations and team events, including the annual Shiplt global offsite.
  • On-site gym, Table tennis, board games, books library, and pet-friendly offices.

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