Community Village Sales Coordinator

5 days ago

Albion Park Rail, New South Wales, Australia Warrigal Full time

About the Role:

The Village Sales Coordinator is a key position within Warrigal, responsible for promoting the sales of independent living units and other accommodation options within our retirement villages. This role is crucial in achieving our occupancy and sales goals, ensuring that prospective residents have a positive and informed experience from initial contact to settlement and move-in.

As a Village Sales Coordinator, you will work closely with our dedicated customer relations and aged care teams to create seamless transitions for residents into their new homes. You will uphold the high standards of service and care that define Warrigal, while actively engaging with prospective and existing customers to develop and implement customer relations strategies that align with our Strategic Plan.

This results-driven position requires strong communication and interpersonal skills, as well as the ability to lead and mentor a team of customer relations consultants. You will be based in either the Illawarra or Southern region, with regular travel to other Warrigal sites and events essential for your success.

Key Responsibilities:

  • Develop and implement customer relations strategies to achieve occupancy and sales goals
  • Work closely with customer relations and aged care teams to create seamless transitions for residents
  • Lead and mentor a team of customer relations consultants
  • Engage with prospective and existing customers to promote sales and customer relations
  • Collaborate with cross-functional teams to achieve business objectives

Requirements:

  • Proven ability to achieve or exceed occupancy targets in a village or similar environment
  • Experience in mentoring and leading sales consultants to reach their sales goals and deliver outstanding results
  • Dedicated to providing exceptional customer service and building lasting relationships with residents and their families
  • Strong understanding of the Aged Care Act 1997 and the NSW Retirement Villages Act 1999
  • Substantial experience in a sales-focused or related role
  • Known for professionalism and consistently high performance
  • Flexible and positive attitude, with the ability to adapt to change and inspire team dynamics
  • Customer-focused mindset with a commitment to exceeding expectations
  • Self-motivated and solutions-oriented, driven to achieve success
  • Excellent written and verbal communication skills, along with strong interpersonal abilities
  • Ability to work independently as well as collaboratively within a team
  • Proficient in Microsoft Office and Customer Relationship Management (CRM) systems
  • Current NSW driver's license

Desirable:

  • Relevant business and/or sales qualifications – Tertiary, Degree, Diploma etc
  • A background in real estate, human services or non-profit environments

Benefits:

  • Competitive pay and NFP salary packaging including up to $15,900 in pre-tax earnings plus $2,650 to contribute towards entertainment benefits each FBT year
  • Commitment to on-going professional and career development opportunities
  • Flexible working arrangements –
  • Career break schemes and purchased leave
  • Get Healthy at Work program
  • An intentional workplace culture, working with inspiring people who have passion and heart

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