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Customer Service Coordinator

2 months ago

Albion Park, New South Wales, Australia Coates Hire Full time
About Coates Hire

We're a proud Australian company with a long history of supporting customers to deliver major projects and an exciting future focused on growth.

Our end-to-end solutions span Equipment Hire, Engineering Solutions, Industrial Solutions, and Power & HVAC.

Your new role at Albion Park
As a Customer Service Coordinator at Coates Hire, you'll play a critical role within our branch teams by assisting customers with their equipment solutions.

  • Coordinate daily operations – equipment deliveries, transfers, pick-ups, repairs & breakdowns.
  • Identify & respond to customer needs in person and by phone & email
  • Contribute to the achievement of team KPI's – customer loyalty, sales revenue, safety
  • Complete a variety of branch administrative duties – generate hire schedules, invoicing etc
About You
As a strong customer service professional with a natural work ethic, you'll thrive in a fast-paced environment. You'll be a quick learner with a high level of attention to detail, and have intermediate computer skills (MS Word, MS Excel). Previous experience in a customer service role and a genuine interest in helping others are essential. You'll also have a proven ability to adapt to changing priorities and work conditions, and enjoy working in a dynamic environment. Experience in or an interest in the construction/mining/engineering industries and a desire to learn about a diverse range of equipment solutions are a plus.

What You'll Get in Return
We offer a wide range of perks and benefits, including:

  • Development and career progression pathways
  • Access to our employee discounts, benefits, and wellbeing program
  • Purchased additional leave program
  • Novated leasing and salary sacrifice
  • 12 weeks Paid Parental Leave in addition to government parental leave scheme
  • Volunteering opportunities through the Coates Foundation