Customer Service Coordinator

3 weeks ago


Albion Park, New South Wales, Australia Coates Hire Full time

About Coates Hire
We are a proud Australian owned company with a long history of supporting customers to deliver major projects and an exciting future focused on growth. Our end-to-end solutions span Equipment Hire, Engineering Solutions, Industrial Solutions, and Power & HVAC.

Your New Role at Albion Park
As a Customer Service Coordinator at Coates Hire, you will play a critical role within our branch teams by assisting customers with their equipment solutions. Your responsibilities will include:

• Coordinating daily operations – equipment deliveries, transfers, pick-ups, repairs & breakdowns.

• Identifying and responding to customer needs in person and by phone & email.

• Contributing to the achievement of team KPIs – customer loyalty, sales revenue, safety.

• Completing a variety of branch administrative duties – generating hire schedules, invoicing, etc.

About You
We are looking for a candidate with natural customer service skills and a strong work ethic. Ideally, you will be available to work Monday to Friday between 7.00 am to 5.00 pm and thrive in a fast-paced work environment. You will also need to be a quick learner with a high level of attention to detail and have intermediate computer skills (MS Word, MS Excel). Previous experience in a customer service role and a genuine interest in helping others are also essential. Additionally, you will need to be able to adapt to changing priorities and work conditions and have a proven ability to work in a dynamic environment.

What You'll Get in Return
We offer a wide range of perks and benefits to our team members, including development and career progression pathways, access to our employee discounts, benefits, and wellbeing program, purchased additional leave program, novated leasing and salary sacrifice, 12 weeks Paid Parental Leave in addition to government parental leave scheme, and volunteering opportunities through the Coates Foundation.



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