Homecare Leadership Position

1 day ago

Launceston, Tasmania, Australia beBeeManager Full time $129,600 - $159,783
Job Description

The role of General Manager - Home Care is to lead the delivery of high-quality home care services in the region. This involves leading a team of service delivery staff, contributing to business growth and change objectives, and ensuring compliance with regulatory obligations and commercial imperatives.

The successful candidate will have a minimum of 3 years' experience in people leadership and management, with a proven track record in delivering aged care services. They will be able to develop trusted relationships with clients, families, and stakeholders, and provide management oversight to ensure that all care and service planning meets or exceeds client expectations.

Key Responsibilities
  • Lead the office based, direct care and allied health teams to ensure appropriate and high-quality services and documentation are delivered at every service interaction.
  • Support the team to develop reliable and responsive service solutions for each client who chooses Regis as their service partner.
  • Champion the Customer Service principles, and provide management oversight to ensure that all care and service planning meets or exceeds the expectations of our clients and their representatives.
  • Ensure the delivery of services in accordance with the relevant Standards, Legislation and other regulatory or contractual requirements associated with the program funding.
  • Represent the organization in committees and forums to enhance program service delivery and contribute to service development.
  • Lead a high performing team by providing thorough on-boarding, establishing performance standards, building respectful relationships and supporting professional development to ensure the delivery of high-quality services for clients.
Requirements
  • A minimum of 3 years' experience with people leadership and management responsibilities in the delivery of aged care services.
Benefits

As General Manager - Home Care, you will have the opportunity to work closely with a broad range of stakeholders, including direct team members, colleagues, local community groups, ethnic groups, churches, schools, providers, agencies, clients, families and friends. You will also work closely with the National General Manager, the Home Care General Manager team, support services business partners and our business process improvement team to develop solutions to resolve current inefficiencies or dissatisfaction drivers.

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