Homecare

**General information**:

- Position number
- 50521292
- Posted date
- 26-Feb-2025
- Closed date
- 23-Mar-2025
- Business unit
- Home Care
- Division
- Home Care
- Office location
- Legana

**Description and requirements**:
**About us**

Regis Aged Care is Australia's largest provider of aged care services, with over 9,500 residents and clients across 69 Residential Aged Care Homes, Retirement Villages, Allied Health Centres, and in-Home Care services in all states/ territories calling Regis home.

Our purpose is to provide personalised and respectful care that embraces the experience of ageing. Our home care teams work with clients in their own home, supporting and assisting them to regain and/ or maintain function, social connections, and links with the community. Our office based and direct care teams work together to assist our clients to maintain their well-being and independence in their own surroundings for as long as possible. Our in-home care services are complemented by centre based allied health and day respite services in many of our locations.

We enable our people to provide the best possible care to our clients by investing in their learning, development and wellbeing.

We are committed to developing a culture that lives by the Regis values: Optimism, Passion, Integrity and Respect.

**Your role**

As the General Manager - Home Care, you will lead the Regis Home Care and centre-based services in the region. Your core responsibilities include the leadership of the service delivery team and contributing to our growth and change objectives while balancing the need to deliver a high and consistent standard of care and service while meeting our compliance/ regulatory obligations and commercial imperatives.

You will be a full time, ongoing member of the Home Care team, with 10 or more team members and report to the National General Manager - Home Care.

**How you'll make an impact**
- Your leadership of the office based, direct care and allied health teams will ensure that appropriate and high-quality services and documentation are delivered at every service interaction. You will support the team to develop trusted relationships, and implement reliable and responsive service solutions for each client who chooses Regis as their service partner.
- You will champion the Regis Customer Service principles, and provide management oversight to ensure that all care and service planning meets or exceeds the expectations of our clients and their representatives.
- You will ensure the delivery of services in accordance with the relevant Standards, Legislation and other regulatory or contractual requirements associated with the program funding
- You will support the development of annual business plans which leverage Regis' capabilities and reputation and strategic priorities.
- In consultation with the National General Manager Home Care, you will represent Regis in committees and forums to enhance program service delivery and contribute to service development.
- You will lead a high performing team by providing thorough on-boarding, establishing performance standards, building respectful relationships and supporting professional development to ensure the delivery of high-quality services for clients.
- You will develop and maintain a comprehensive understanding of Regis's Risk Management System and processes, Quality System and WHS Policy and procedures and take responsibility for day-to-day management and reporting. You will contribute to strategies to ensure compliance with Regis's Safety Management, Quality System and relevant legislation and to reduce the number and severity of workplace incidents
- You will be an active contributor to the service redesign program as the home care sector prepares for and delivers services under the new Support at Home program, Aged Care Act and Strengthened Standards.
- You will have the opportunity to chair national working groups to support progressive implementation of the business process redesign and continuous improvement programs
- General Managers with clinical qualifications will lead one or more national portfolios including but not limited to:

- Clinical and personal care and practice
- Allied Health reference group
- Case Management reference group

**Who you work with**
- You will manage and actively build relationships with a broad range of stakeholders, ensuringpositive and cooperative relationships with all parties including: direct team members, colleagues, local community groups; ethnic groups; churches, schools; providers; agencies; clients, families and friends.
- You will work closely with the National General Manager, the Home Care General Manager team, support services business partners and our business process improvement team to develop solutions to resolve current inefficiencies or dissatisfaction drivers

**What we're looking for**
- You have a minimum of 3 years' experience with people leadership and management responsibilities in the deliver