Homecare Customer Service Coordinator- Launceston
2 weeks ago
Overview
Join to apply for the Homecare Customer Service Coordinator- Launceston role at Regis Aged Care.
There's something special about what we do at Regis. Our hearts and minds approach is at the core of who we are. Real care isn't only about meeting needs, it's about truly knowing the people we look after. Real impact isn't measured by numbers, it's felt. And making a meaningful difference today means improving aged care for tomorrow.
With a highly diverse workforce, Regis supports over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families.
To work in Home care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current year flu vaccination, and certification proof.
Responsibilities
Coordinate client appointment calendars and service allocation
Maintain staff availability and roster management
Generate and modify rosters, ensuring service levels are compliant with care needs
Maintain rosters to reflect staff changes, annual leave and changes in clients requirements
Provide high-quality customer service
Respond to client, family and customer enquiries
Coordinate meetings, drafting and circulating agendas and invitations and general home event and activity management
Ad hoc reception tasks
What You Will Bring To The Role
Excellent communication skills and active listening
Demonstrated customer service experience in a fast-paced environment
Experience in roster management
Proficient with Microsoft Office systems and platforms
Proven ability to effectively communicate with team members across all levels within the organisation
Experience within an Aged Care environment would be advantageous
Excellent time management and the ability to multi-task under pressure
Well organised with attention to detail
What Our People Love About Working Here
As a team that supports older people to live life on their terms, Regis values kindness, wellbeing and mutual respect. We celebrate your work, support your life outside of work and aim to make you feel seen and valued from day one. Our Circle of Care initiative ensures you are physically and psychologically safe at work.
Benefits That Support And Reward You
Flexible working environment for better life balance and wellbeing
Opportunities for personal development and career progression
Growth and specialisations across Australia
Salary packaging through Maxxia
Wellbeing discounts (health insurance, gym), and access to counselling, financial guidance and personal support
Employee Referral Program with financial rewards
Reward and recognition programs for hard work
At Regis, real impact starts with you. No matter your role, you can take pride in making a lasting impact on people's lives and helping shape the future of aged care in Australia.
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