Service Delivery Specialist

1 week ago


Melbourne, Victoria, Australia emerson Full time

At Emerson, we are a trusted partner in the world's most crucial industries addressing modern life's biggest challenges. Our diverse range of industries includes water, mining and minerals, oil and gas. As a Service Delivery Specialist, you will provide top-notch application, field, and technical support to customers.

We aim to make the world healthier, safer, and more balanced through our work. If you're passionate about delivering exceptional service, apply now to join our team.

In this role, your key responsibilities include:

  • Ensuring all work activities prioritize safety, identifying potential safety issues within Emerson and customer organizations, and reporting them proactively.
  • Executing planned service activities timely and professionally.
  • Collaborating with ANZ, Asia Pacific, and global teams to develop solutions for Emerson Flow Solutions customers.
  • Responding to technical and commercial customer inquiries, providing product demonstrations, quotes, and proposals.
  • Conducting training sessions, sales calls, site visits, audits, and roadshows.
  • Analyzing customer data to stay up-to-date on market changes, competitors, technology, and industry developments.
  • Maintaining technical expertise with an emphasis on technologies and applications.
  • Developing technical notes, service tools, sales aids, and applications as needed to support the business.
  • Building customer trust through exceptional service.
  • Aiding the technical development of the Emerson Solutions Sales and Marketing team.
  • Staying updated on product lines through personal initiatives and company-sponsored training.
  • Providing timely and accurate reports.

You will be responsible for

This role requires:

  • Tertiary engineering or technical qualifications in instrumentation, process automation, or related fields.
  • Proven experience in demand development, crafting trusted advisor relationships, and delivering value messaging for highly technical products, services, and solutions.

PREFERRED QUALIFICATIONS that set you apart:

  • Fault finding and diagnostic skills for instrumentation technologies including Gas Chromatographs, Process Gas Analyzers, Cascade analyzers, Liquid systems, Flame & Gas Detectors, Tank Gauging, and 3D Solids.
  • A current Restricted Electrical Work License.

Estimated salary: $80,000 - $120,000 per annum based on location and experience.



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