AccorHotel Reservations Professional

2 weeks ago

Homebush, Victoria, Australia AccorHotel Full time
Job Description

This is a fantastic opportunity to become a valued member of our dynamic Reservations team at AccorHotel in Sydney Olympic Park.

We are seeking experienced and customer-focused Reservations Sales Agents who can provide exceptional service to our guests.

Your key responsibilities will include:

  • Receiving and processing guest reservations with high accuracy and efficiency.
  • Communicating effectively with our guests via phone, email and other channels.
  • Providing professional and friendly service that consistently exceeds expectations.
  • Recommending property facilities and assisting guests with information and special requests.

To succeed in this role, you will need to possess:

  • A strong attention to detail and ability to work accurately under pressure.
  • A genuine desire to deliver outstanding service and exceed guest expectations.
  • Excellent verbal and written communication skills.
  • Experience in a similar or customer-facing role is highly desirable.
  • Knowledge of Opera Cloud, Sevenrooms and RESAweb would be an asset.

You will receive fully laundered uniforms, competitive salary, access to wellness benefits, hotel discounts, worldwide benefits, and the opportunity to work in a vibrant entertainment precinct.

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