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Senior Customer Operations Coordinator

1 month ago

Homebush, Victoria, Australia people2people Full time

Full-time, Permanent Opportunity

Based in Homebush, this role is an exciting opportunity to join a leading company in the environmental technology industry. The successful candidate will have the chance to work in a dynamic team and contribute to the company's continued growth and success.

About the Company:

The company has been operating for over 120 years, with locations across 32 sites nationally. They are known for their commitment to excellence and their dedication to providing exceptional customer service.

About the Role:

This 10am-6pm position involves managing customer portals to ensure smooth operations and user satisfaction. The ideal candidate will be responsible for assisting in overseeing responses to inquiries, taking ownership of customer queries and complaints, and maintaining accurate customer information in databases.

Key Responsibilities:

  • Manage customer portals to ensure smooth operations and user satisfaction.
  • Assist in overseeing responses to inquiries sent to the Major Service email, ensuring accuracy and timeliness.
  • Take ownership of customer queries and complaints, resolving them promptly within specified guidelines. Escalate issues when necessary.
  • Maintain the accuracy of customer information in databases through regular updates.
  • Establish and maintain effective communication channels with all relevant stakeholders.
  • Collaborate with other departments to effectively resolve customer issues.
  • Successfully undertake special projects and tasks assigned by management.
  • Provide excellent service to enhance overall customer satisfaction.
  • Recognize and communicate business-impacting issues, escalating them to the Major Account Group Manager when necessary.
  • Assist colleagues and contribute to team knowledge for improved performance.
  • Encourage individual and collective responsibility for meeting performance standards and fostering ongoing improvement.
  • Participate in the development, implementation, and reporting of new company initiatives, policies, procedures, and products.
  • Contribute to initiatives aimed at increasing efficiency in terms of cost and enhancing customer value.
  • Perform various administrative tasks as required to support operational efficiency.

About You:

The ideal candidate will possess excellent organisational and communication skills, with the ability to work in a multi-skilled team to achieve set objectives. They should also have computer literacy with experience in Microsoft Word, Excel, and Outlook applications, as well as problem-solving and analytical skills. A 'can-do' attitude and willingness to learn are essential for this role.

Benefits:

  • Flexibility
  • On-the-job training and development
  • Supportive environment and very relaxed work culture
  • Onsite parking

Estimated salary: AU$65,000 - AU$80,000 per annum, depending on experience. If you believe you have the right skills and experience for this position, please do not hesitate to contact Sajjad Hossain for a confidential discussion.