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Customer Experience Ambassador

3 weeks ago

Coffs Harbour, New South Wales, Australia beBeeAmbassador Full time $45,000 - $70,000
Customer Service Ambassador Role

This exciting role focuses on delivering exceptional customer experiences and driving sales appointments for our resorts. As a key ambassador, you will be the face of our brand, responsible for greeting and registering owners and guests, providing local area information, and completing department-related paperwork. Your excellent communication skills and ability to work closely with the resort operations team will ensure seamless transitions for owners and guests throughout the check-in process.


Key Responsibilities:
  • Greeting and registering of owners and guests
  • Providing information on local area attractions
  • Completion of all department related paperwork
  • Using all communication equipment including telephones, facsimiles, and computers
  • Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
  • Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
  • Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
  • Clearly articulate the benefit of traveling within our community
  • Meet targets and KPIs as set by the business
  • This role requires you to be available for weekend and public holiday shifts.