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Technical Support Team Lead

2 months ago

Melbourne, Victoria, Australia UniSuper Full time
About the Role

UniSuper is seeking a highly skilled and experienced Team Leader to join our Technical Support team. As a key member of our leadership team, you will be responsible for guiding a team of 9 specialists to provide exceptional support to our member-facing consultants.

Key Responsibilities
  • Lead a team of technical support specialists to deliver exceptional customer service across multiple channels
  • Drive strategic initiatives to enhance customer and employee experiences
  • Develop and implement solutions to improve First Contact Resolution and reduce repeat calls
  • Collaborate with other leaders to drive systemic improvements and innovation
  • Ensure compliance with industry regulations and promote best practices in customer data protection
About You

We are looking for a dynamic leader with a proven track record of inspiring teams to deliver exceptional service. You will have experience working in a highly regulated environment, with a strong understanding of superannuation or financial services.

The ideal candidate will have:

  • Proven experience leading and developing teams in a customer support or call centre setting
  • Experience working in a highly regulated environment, with superannuation or financial services background highly regarded
  • A talent for analysing data and implementing solutions to enhance service delivery and efficiency
  • Excellent communication skills, with the ability to influence stakeholders at all levels
  • A commitment to fostering a culture of innovation, collaboration, and continuous improvement
What We Offer

UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include:

  • 3 days over Christmas and 3 days 'Community, Culture & Wellbeing' leave (accumulated)
  • Access to amazing lunch & learn sessions including with external experts
  • An inclusive environment that celebrates diversity and encourages you to bring your whole self to work
Why UniSuper?

UniSuper believes that the best way to achieve great things is when we come together and collaborate. We invite you to apply for this role and be part of our team that makes a meaningful difference in the lives of our members.