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Customer Service Coordinator

2 months ago


Toowoomba, Queensland, Australia Coates Hire Full time

About Coates Hire

We're a leading provider of equipment hire solutions, serving customers across various industries. Our team is dedicated to delivering exceptional service and support.

The Role

We're seeking a skilled Customer Service Coordinator to join our Toowoomba branch. As the first point of contact for customers, you'll be responsible for ensuring their needs are met with our equipment solutions.

Key Responsibilities

  • Address customer inquiries and concerns in a timely and professional manner
  • Generate hire schedules, quotes, and invoices to meet customer needs
  • Coordinate equipment deliveries, transfers, pick-ups, repairs, and breakdowns
  • Assist customers and colleagues in the yard with loading equipment

What We Offer

We provide our team with a range of benefits and perks, including:

  • Development and career progression opportunities
  • Access to employee discounts, benefits, and wellbeing programs
  • Purchased additional leave program
  • Novated leasing and salary sacrifice
  • 12 weeks paid parental leave
  • Volunteering opportunities through the Coates Foundation

Requirements

To be successful in this role, you'll need:

  • Previous face-to-face customer service experience
  • A desire to provide exceptional customer experiences
  • General computer skills (MS Word, Excel, Outlook)
  • A quick and adaptable learner
  • Ability to lift and no mobility restrictions

Why Coates Hire?

We're committed to creating a workplace that values diversity, inclusion, and growth. Our Reconciliation Action Plan and leadership development programs demonstrate our commitment to these values.

Apply Today

We welcome candidates from all backgrounds to apply. If you're passionate about delivering exceptional customer service and have a desire to grow with our company, we encourage you to apply.