Customer Service Representative

2 weeks ago

Toowoomba, Queensland, Australia Coates Hire Full time

About Coates Hire

We're a proud Australian-owned company with a long history of supporting customers in the construction, mining, and engineering industries. Our mission is to provide end-to-end solutions that meet our customers' needs.

The Role

We're seeking a Part-Time Customer Service Coordinator to join our Toowoomba branch. As the first point of contact for customers, your primary goal will be to ensure they receive the best possible service with their equipment solutions.

Key Responsibilities

  • Address customer needs in person, by phone, and email
  • Generate hire schedules, quotes, and invoicing
  • Coordinate equipment deliveries, transfers, pick-ups, repairs, and breakdowns
  • Assist customers and colleagues in the yard with loading equipment

What We Offer

We provide our team with a range of benefits, including:

  • Development and career progression pathways
  • Access to employee discounts, benefits, and wellbeing program
  • Purchased additional leave program
  • Novated leasing and salary sacrifice
  • 12 weeks Paid Parental Leave in addition to government parental leave scheme
  • Volunteering opportunities through the Coates Foundation

Requirements

To be successful in this role, you'll need:

  • Previous face-to-face customer service experience
  • A desire to provide amazing customer experience
  • General computer skills (MS Word, Excel, Outlook)
  • A quick and adaptable learner
  • Ability to lift and no mobility restrictions

Why Join Coates Hire?

We're committed to creating a workplace that values diversity and inclusion. We welcome candidates from all backgrounds, experiences, and perspectives to apply. At Coates Hire, we're equipped to support your career growth and provide opportunities for development and progression.

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