Customer Service Coordinator

4 weeks ago


Toowoomba, Queensland, Australia Coates Hire Full time

About Coates Hire

We are a leading provider of equipment hire solutions, with a long history of supporting customers in the construction, mining, and engineering industries.

The Role

We are seeking a skilled Customer Service Coordinator to join our team at our Toowoomba branch. As the first point of contact for customers, your primary goal will be to ensure that our customers receive the best possible service with their equipment solutions.

Key Responsibilities

  • Addressing customer needs in person, by phone, and via email
  • Generating hire schedules, quotes, and invoicing
  • Coordinating equipment deliveries, transfers, pick-ups, repairs, and breakdowns
  • Assisting customers and colleagues in the yard with loading equipment

What We Offer

We provide our team with a wide range of benefits, including development and career progression pathways, access to employee discounts and wellbeing programs, and opportunities for growth through our leadership and development programs.

Requirements

  • Previous face-to-face customer service experience
  • A desire to provide amazing customer experiences
  • General computer skills (MS Word, Excel, Outlook)
  • A quick and adaptable learner
  • Ability to lift and no mobility restrictions

Why Join Coates Hire?

We are committed to improving gender representation and implementing our second Reconciliation Action Plan. We also provide opportunities for growth through our leadership and development programs and support local and national charities through the Coates Foundation.

Unlock Your Next Career Opportunity

We welcome candidates from all backgrounds, experiences, and perspectives to apply. Coates Hire is an equal opportunities employer and is committed to diversity and inclusion.



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