Technical Operations Specialist

3 weeks ago

Port Melbourne, Australia Bayside Group Full time
Technical Operations Lead

At Bayside Group, we are seeking a highly skilled Technical Operations Lead to join our team. As a key member of our Technical Operations team, you will play a critical role in ensuring the quality of our services and supporting our clients in achieving their goals.

Key Responsibilities:

  • Provide technical support to our clients and internal teams, ensuring timely and accurate repair information.
  • Act as the key contact between our local service points and global quality teams, supporting ongoing improvements and managing technical training and e-learning pathways.
  • Develop and implement corrective actions through collaboration with different departmental stakeholders.
  • Collaborate with our Malaysian warranty claims division to resolve warranty processing errors and maintain strong relationships with network stakeholders.
  • Provide on-ground support for our service partners, marketing events, and the Space and CEC teams, while handling escalated customer complaints.

Requirements:

  • 5+ years of proven experience as a technician.
  • Automotive experience and certification as an OEM Master Technician, with EV diagnostics and certifications being highly desirable.
  • Currently holding a Master Technician certification and current trade licence.
  • Strong communication skills are essential for delivering effective technical support to our clients.
  • Extensive automotive diagnostic knowledge in FlexRay, CAN, and hybrid/electric propulsion.
  • Drive and determination to work in an evolving, fast-paced environment.
  • Valid Full driver's license as Interstate travel required when needed.
  • Ability to work in Australia, preferably as an Australian Citizen or with a Permanent Residency visa.

What We Offer:

  • Attractive remuneration
  • Company Car, Laptop, and Mobile
  • Health & Well-being initiatives
  • Lifelong Learning & career development
  • A dynamic, inclusive, and sustainable working environment

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