Senior Operations Manager

4 weeks ago


North Sydney Council, Australia Equifax Full time
Operations Team Leader - Servicing

At Equifax, we're looking for a seasoned Operations Team Leader to join our Business Support Servicing team. As a key member of our team, you'll be responsible for the day-to-day management of our servicing operations, ensuring seamless customer experiences and driving business growth.

Key Responsibilities:
  • Lead and manage a team of customer service professionals, providing coaching, development planning, and feedback to drive excellence.
  • Develop and implement process improvements, leveraging your analytical skills to optimize business workflows and enhance customer satisfaction.
  • Collaborate with cross-functional teams to drive business outcomes, including customer success, sales, and marketing.
  • Manage service level agreements, reporting, and analytics to ensure high-quality customer experiences.
  • Develop and maintain relationships with clients and business stakeholders, influencing their needs and expectations.

As a successful candidate, you'll bring a minimum of five years' experience in customer service management, with a proven track record of leading high-performing teams and driving business growth. You'll possess excellent communication, interpersonal, and analytical skills, with the ability to facilitate change and drive process improvements.

We offer a dynamic work environment, opportunities for career advancement, and a comprehensive benefits package. If you're passionate about delivering exceptional customer experiences and driving business success, we encourage you to apply for this exciting opportunity.



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