Operations Excellence Manager
1 month ago
We are seeking an experienced and passionate Operations Excellence Manager to join our Amazon Commercial Services Pty Ltd team. As a key member of our operations team, you will play a critical role in establishing Amazon Flex as the preferred provider and building our network of Delivery Partners.
Key Responsibilities- Ownership of improving quality and productivity in our operations, including delivery stations and on-road delivery systems.
- Manage and coordinate large, complicated projects with multiple stakeholders.
- Conduct deep dive analysis and present corrective actions for weekly and monthly business reviews.
- Work with Business Intelligence teams to create robust reporting mechanisms.
Our close-knit team is based in Australia and works across Field Operations, Operations Excellence, and Driver Experience functions. We are focused on scaling and delivering best practices for a revolutionary last mile program.
Basic Qualifications- Bachelor's degree.
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
- 3+ years of managing stakeholders in cross-functional project experience.
- Advanced knowledge of Excel and SQL.
- 3+ years of driving end-to-end delivery and communicating results to senior leadership experience.
Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
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