Banquet Supervisor

3 weeks ago


Melbourne, Victoria, Australia Stamford Hotels & Resorts Full time

Stamford Plaza Melbourne is a five-star hotel located in the heart of Melbourne's shopping and theatre district.

We are seeking an experienced Banquet Supervisor to join our team, reporting directly to the Food & Beverage Manager. As a key member of our conference and event space team, you will play a pivotal role in delivering exceptional service to our guests.

Key responsibilities include:

  • Attending to planning duties in the lead-up to events, including attending meetings and liaising with the C&E, F&B, and Kitchen teams.
  • Ensuring all room sets, bar, and back-of-house areas are completed within timeframes ready for service.
  • Providing exceptional customer service as the main point of contact for guests during functions.
  • Supervising team members and ensuring the delivery of exceptional customer service.
  • Assisting in the training and development of team members and conducting event briefings prior to service.
  • Managing inventory and preparing fortnightly rosters.

We are looking for a person with:

  • Minimum 3 years' experience in a similar role within the hotel industry.
  • Tertiary qualifications in Hospitality Management (highly desirable).
  • Strong communication, leadership, time management, and organisation skills.
  • Proven problem-solving and decision-making skills.
  • Valid Responsible Service of Alcohol certificate.

What we offer

As a team member with Stamford Plaza Melbourne, you can expect to receive:

  • Opportunity to progress within the organisation.
  • Great company culture and team environment.
  • Free staff meals.
  • Dry cleaning on site.
  • Discounts within the group.

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