Banquet Supervisor
3 weeks ago
Stamford Plaza Melbourne is a five-star hotel located in the heart of Melbourne's shopping and theatre district.
We are seeking an experienced Banquet Supervisor to join our team, reporting directly to the Food & Beverage Manager. As a key member of our conference and event space team, you will play a pivotal role in delivering exceptional service to our guests.
Key responsibilities include:
- Attending to planning duties in the lead-up to events, including attending meetings and liaising with the C&E, F&B, and Kitchen teams.
- Ensuring all room sets, bar, and back-of-house areas are completed within timeframes ready for service.
- Providing exceptional customer service as the main point of contact for guests during functions.
- Supervising team members and ensuring the delivery of exceptional customer service.
- Assisting in the training and development of team members and conducting event briefings prior to service.
- Managing inventory and preparing fortnightly rosters.
We are looking for a person with:
- Minimum 3 years' experience in a similar role within the hotel industry.
- Tertiary qualifications in Hospitality Management (highly desirable).
- Strong communication, leadership, time management, and organisation skills.
- Proven problem-solving and decision-making skills.
- Valid Responsible Service of Alcohol certificate.
What we offer
As a team member with Stamford Plaza Melbourne, you can expect to receive:
- Opportunity to progress within the organisation.
- Great company culture and team environment.
- Free staff meals.
- Dry cleaning on site.
- Discounts within the group.
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