
Financial Wellbeing Specialist
15 hours ago
We are dedicated to providing exceptional customer service and enhancing the financial wellbeing of our customers.
">Assist customers with general banking transactions, answering questions and queries in a professional manner.
Build strong relationships with customers through meaningful conversations, face-to-face and via digital channels.
Work collaboratively with customers to utilize in-branch technology and digital banking options.
Conduct thorough Financial Health Checks to assess customers' financial needs and provide personalized solutions.
Process loan applications, credit cards, and associated products efficiently and effectively.
Utilize tools to capture customer feedback and implement corrective actions to drive continuous improvement.
Engage in ongoing training and development to enhance skills and support career growth.
Essential Skills
">Deliver outstanding customer service with every interaction.
Develop great communication skills to engage customers in meaningful conversations.
Exercise problem-solving attitude and curiosity to find effective solutions.
Maintain an open approach to learning new things and be goal-oriented.
Collaborate with the team to deliver seamless customer experiences.
Opportunities for continuous learning and professional growth
">Chance to work collaboratively as a team to achieve shared goals
">Environment that fosters innovation and creativity
">Key Qualifications
">A passion for delivering exceptional customer service
">Ability to develop great conversations and confidence to ask challenging questions
">Problem-solving attitude and curiosity to find effective solutions
">An open approach to learning new things and being goal-oriented
">Ability to work collaboratively as a team to deliver seamless customer experiences
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