Reservations Coordinator

2 days ago

Newcastle, New South Wales, Australia beBeeCustomerService Full time
Job Description

We are seeking a highly motivated and skilled Reservations Manager to join our team.

Key Responsibilities:
  • Manage the reservation process from initial inquiry to guest departure.
  • Maintain accurate and up-to-date records of reservations, cancellations, and modifications.
  • Develop and implement effective strategies to increase occupancy rates and revenue.
  • Provide exceptional customer service to guests, ensuring their needs are met and exceeded.
  • Collaborate with other departments to ensure seamless execution of hotel operations.
  • Monitor and control expenses related to reservations, including travel agency commissions and room inventory management.
Requirements:
  • 1 year experience in accommodation reservations management systems.
  • Strong knowledge of hotel operations, including front desk, housekeeping, and maintenance.
  • Excellent communication and interpersonal skills, with the ability to work well under pressure.
  • Able to work autonomously and as part of a team, with a strong focus on delivering results.
  • Flexibility to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
  • Australia Work Authorisation is required.
Benefits:
  • $74,000 - $76,000 per year salary range.
  • Opportunity to work in a dynamic and fast-paced environment.
  • Professional development and training opportunities.
  • 7-day availability required.
What We Offer:
  • A competitive salary package.
  • A fun and supportive work environment.
  • Ongoing training and development opportunities.
  • The opportunity to work in a busy and dynamic hotel environment.
Accommodation Reservations Management System Experience Required

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