Customer Engagement Director

18 hours ago

Sydney, New South Wales, Australia Novo Nordisk Full time
About Our Company Culture

We're a dynamic company that values experimentation and striving for excellence. We don't wait for change – we drive it. Our culture is built on collaboration, inclusivity, and a shared commitment to making a difference in the lives of patients.

We're proud to be a global leader in the healthcare industry, employing over 64,000 people in 80 countries. Our products are available in more than 170 countries, and we're constantly innovating to improve patient care.

The Job Description

We're seeking a seasoned professional to join our team as a Head of Customer Engagement. This role requires a strong understanding of customer engagement strategies and a proven ability to drive meaningful change.

As a key member of our Commercial Management Team, you'll work closely with cross-functional stakeholders to develop and execute a comprehensive Customer Engagement strategy. You'll leverage innovative technology and data insights to optimize our commercial strategy and enhance productivity.

Your Key Responsibilities
  • Develop and execute a comprehensive Customer Engagement strategy, driving the CE Roadmap in collaboration with cross-functional stakeholders.
  • Leverage data and innovative technology to drive actionable insights for our commercial strategy, including ownership of OneDashboard in Power BI.
  • Enhance productivity by optimizing operations through automation and technology, including driving CRM utilization for data quality and integration.
  • Optimize the sales force by implementing effective segmentation, targeting, and territory management, developing engaging incentive schemes aligned with strategic priorities.
Your Profile
  • Bachelor or Master's degree in Business, Marketing, or Science.
  • Minimum of 10 years of commercial experience in the pharmaceutical industry, with sales and/or marketing experience desirable.
  • Proficient in Microsoft Office Suite with project management capabilities and preferred proficiency in Power BI.
  • Demonstrated experience in stakeholder engagement with senior leaders, proven project management skills, and people leadership experience.
  • Strong business acumen and analytical skills, positive attitude, self-driven, opportunity-oriented, and excellent communication skills across all levels.

  • Strategic Planning Director

    2 weeks ago

    Sydney, New South Wales, Australia Director File Full time

    Strategic Planning Director - New South Wales - Director File Job title: Director of Corporate Strategy Description About the Role: We seek an experienced professional to join our Sydney office as a Business Advisory Director.In this role, you will deliver high-quality services that meet client expectations.Your primary responsibility will be to maintain...

  • Director of Strategic Engagement

    7 days ago

    Sydney, New South Wales, Australia Tideri Jobbörse Full time

    **Job Overview**Tideri Jobbörse is seeking a highly skilled Assistant Director, Stakeholder Engagement, Media and Coordination to join our team. The successful applicant will play a pivotal role in developing and maintaining authentic partnerships aligned to the aims of national strategic plans.The Assistant Director will be responsible for promoting...

  • Shopper Engagement Activation Director

    5 days ago

    Sydney, New South Wales, Australia Kenvue Full time

    About the JobKenvue is looking for a talented Shopper Engagement Activation Director to join our team.This role offers a unique opportunity to develop and execute shopper engagement strategies that drive business growth and brand loyalty.As a Shopper Engagement Activation Director, you will be responsible for leading the development and implementation of...

  • Academic Engagement Director

    4 days ago

    Sydney, New South Wales, Australia La Trobe Full time

    Full-time/Continuing Teaching & Research Academic appointment and Leadership Role Located at La Trobe University's Sydney CBD Campus Shape sector-leading practices and provide expert advice and strategic insights Exhibit your expertise in the higher education sector, leading teams and new initiatives in this newly created role. About the School of Education ...

  • Commercial Shopper Engagement Director

    6 days ago

    Sydney, New South Wales, Australia Kenvue Inc. Full time

    Job DescriptionWe are seeking a highly motivated and experienced Commercial Shopper Engagement Director to join our team at Kenvue Inc. As a Commercial Shopper Engagement Director, you will be responsible for developing and implementing commercial strategies that engage shoppers across various retail touchpoints. Your expertise in shopper marketing,...

  • Director of Client Engagement

    18 hours ago

    Sydney, New South Wales, Australia ANZ Full time

    Job DescriptionWe're looking for a Director of Client Engagement to join our NSW Health team. As a key member of our Institutional bank, you'll be responsible for developing and maintaining strong relationships with customers in the Health sector.Your key responsibilities will include:Supporting business development and origination activities.Maintaining and...

  • Director of Customer Engagement

    4 days ago

    Sydney, New South Wales, Australia Workato Full time

    About the RoleAs an Enterprise Customer Success Manager at Workato, you will play a crucial role in helping our Enterprise customers achieve their goals through the rapid adoption of the Workato Intelligent Automation Platform. You will be responsible for managing a portfolio of assigned accounts, developing and maintaining strategic business relationships...

  • Director of Consumer Engagement

    24 hours ago

    Sydney, New South Wales, Australia Operations Limited Full time

    Key ResponsibilitiesThe Senior Marketing Executive will be responsible for developing and executing national consumer marketing plans and creative campaigns for news properties and programs. This includes:Collaborating with the Head of Marketing- News and Sport in developing national consumer marketing plans and creative campaigns for news properties and...

  • Sales and Customer Experience Director

    18 hours ago

    Sydney, New South Wales, Australia United Cellars Full time

    About the JobWe are seeking a seasoned and strategic Senior Sales Director to lead our Call Centre Sales, Customer Service, and Wine Auctions division. As a critical member of our team, you will be responsible for driving sales performance, customer engagement, and auction success.Main AccountabilitiesDevelop and execute sales strategies to meet and exceed...

  • Regional Director of Publisher Engagement

    4 days ago

    Sydney, New South Wales, Australia Taboola Full time

    As a Regional Director of Publisher Engagement at Taboola, you will play a critical role in driving the growth of our publisher base across APAC. You will lead through influence, guiding a team of Publisher Account Directors, Publisher Sales Directors, Publisher Account Managers, and Publisher Sellers across the region.Your key responsibilities will...

  • Director Aboriginal Strategy And Engagement

    3 days ago

    Sydney, New South Wales, Australia Southern NSW Local Health District Full time

    Director Aboriginal Strategy and Engagement Director, Aboriginal Strategy and Engagement Employment Type : Full Time – PermanentPosition Classification : Health Manager Level 6Remuneration : $182,575.00 - $199,405.00 per annum, plus superannuation and 17.5% leave loadingHours Per Week : 40Location : 1 Reserve Road, St Leonards, SydneyRequisition ID :...

  • Customer Success Director for Education

    16 hours ago

    Sydney, New South Wales, Australia ClickView Limited Full time

    About Your Career Development:We believe in helping you develop your skills, explore new areas, and really shine in your career. As a Director, Sales and Customer Success (APAC), you will be part of a dynamic team that is passionate about transforming education.Your Key Responsibilities:Consistently drive sales success by partnering with senior leaders to...

  • Director Customer Operations

    2 weeks ago

    Sydney, New South Wales, Australia SafetyCulture Full time

    As the Director of Customer Operations, you'll lead the strategy, processes, and tools that enable our global Customer Success, Support, and Solutions teams to thrive.You'll be responsible for our Community, Digital Programs and Program Management teams and our customer processes to help deliver a best in class experience for all our customers.You'll combine...

  • Customer Support Director

    1 day ago

    Sydney, New South Wales, Australia Alfa Laval Corporate AB Full time

    Job Summary:The Customer Support Director role is responsible for leading a team of Field Service Engineers (FSEs) in delivering exceptional service to our customers. As a Customer Support Director, you will be responsible for overseeing the day-to-day activities of your team and ensuring they meet their performance targets.About the Position:Lead and manage...

  • Assistant Director, Stakeholder Engagement, Media And Coordination

    7 days ago

    Sydney, New South Wales, Australia Tideri Jobbörse Full time

    Assistant Director, Stakeholder Engagement, Media and Coordination The Asbestos and Silica Safety and Eradication Agency (ASSEA) is a small agency that was established in 2013 to oversee national actions to improve asbestos awareness and the effective and safe management, removal, and disposal of asbestos. This involved coordinating the implementation of the...

  • Director of Customer Outcomes and Success

    1 day ago

    Sydney, New South Wales, Australia Smartsheet Inc Full time

    We are looking for an experienced leader to join our team as the Director of Customer Outcomes and Success. In this role, you will be responsible for managing a team of Customer Success Managers, Professional Services Sales, and Value Strategists. Your primary goal will be to inspire customers and internal stakeholders to rethink how they manage dynamic work...

  • Director of Customer Experience and Growth

    6 days ago

    Sydney, New South Wales, Australia ClearCompany Full time

    Unlock your potential as a leader in customer success with ClearCompany.About the RoleWe are seeking an experienced Director of Customer Experience and Growth to lead our global customer success team. As a key member of our leadership team, you will be responsible for driving adoption, retention, growth, and renewals for our customers.In this role, you will...

  • Customer Experience Director

    6 days ago

    Sydney, New South Wales, Australia Datadog, Full time

    Customer Success LeadershipWe're looking for a seasoned professional to lead our customer success efforts as a Director, Customer Success. The successful candidate will have a strong track record of driving customer satisfaction and retention while developing and maintaining accurate team forecasts, coaching and guiding teams through renewal and expansion...

  • Customer Engagement Specialist

    6 days ago

    Sydney, New South Wales, Australia Tbwa ChiatDay Inc Full time

    THE ICONIC is committed to providing an inspiring and seamless end-to-end customer experience through its own technology innovations. As a Customer Engagement Specialist, you will be integral to the overall success of the business, driving customer engagement and sales through owned channels, including email, SMS, and push notifications.You will be hands-on...

  • Director of Client Engagement

    18 hours ago

    Sydney, New South Wales, Australia M&C Saatchi Full time

    M&C Saatchi is a creative partner to Woolworths, providing bespoke integrated services that meet the needs of our customers. We're a team of original thinkers organised in uncommon ways, striving to be the most connected creative company.As an Account Director, you'll play a critical role in managing client projects from brief to completion, with financial...