Customer Engagement Director

17 hours ago

Sydney, New South Wales, Australia Novo Nordisk Full time
About Our Company Culture

We're a dynamic company that values experimentation and striving for excellence. We don't wait for change – we drive it. Our culture is built on collaboration, inclusivity, and a shared commitment to making a difference in the lives of patients.

We're proud to be a global leader in the healthcare industry, employing over 64,000 people in 80 countries. Our products are available in more than 170 countries, and we're constantly innovating to improve patient care.

The Job Description

We're seeking a seasoned professional to join our team as a Head of Customer Engagement. This role requires a strong understanding of customer engagement strategies and a proven ability to drive meaningful change.

As a key member of our Commercial Management Team, you'll work closely with cross-functional stakeholders to develop and execute a comprehensive Customer Engagement strategy. You'll leverage innovative technology and data insights to optimize our commercial strategy and enhance productivity.

Your Key Responsibilities
  • Develop and execute a comprehensive Customer Engagement strategy, driving the CE Roadmap in collaboration with cross-functional stakeholders.
  • Leverage data and innovative technology to drive actionable insights for our commercial strategy, including ownership of OneDashboard in Power BI.
  • Enhance productivity by optimizing operations through automation and technology, including driving CRM utilization for data quality and integration.
  • Optimize the sales force by implementing effective segmentation, targeting, and territory management, developing engaging incentive schemes aligned with strategic priorities.
Your Profile
  • Bachelor or Master's degree in Business, Marketing, or Science.
  • Minimum of 10 years of commercial experience in the pharmaceutical industry, with sales and/or marketing experience desirable.
  • Proficient in Microsoft Office Suite with project management capabilities and preferred proficiency in Power BI.
  • Demonstrated experience in stakeholder engagement with senior leaders, proven project management skills, and people leadership experience.
  • Strong business acumen and analytical skills, positive attitude, self-driven, opportunity-oriented, and excellent communication skills across all levels.

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