Customer Support Director
3 days ago
The Customer Support Director role is responsible for leading a team of Field Service Engineers (FSEs) in delivering exceptional service to our customers. As a Customer Support Director, you will be responsible for overseeing the day-to-day activities of your team and ensuring they meet their performance targets.
About the Position:
- Lead and manage the team, providing direction and ensuring that they perform with a strong customer-oriented mindset.
- Develop, motivate, and coach direct reports, ensuring proper competence development through internal and external training.
- Manage performance issues within the team appropriately and quickly.
- Support the team in developing career paths and succession planning.
- Maintain effective communication with customers on job planning and coordination of jobs with the team.
Responsibilities:
- Ensure the team is equipped with the right tools, PPE, and conduct frequent audits on tools and equipment.
- Collaborate with the sales team and Service Operation management in service transformation initiatives.
- Be accountable for the team KPIs.
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Strategic Director
3 days ago
Sydney, New South Wales, Australia Director File Full timeStrategic Director - New South Wales - Director File 1 day ago Job title: Director of Corporate Strategy Description Director of Corporate Strategy We are seeking a highly experienced Strategic Director to join our team as a Business Advisory Leader.About the Opportunity This is an excellent opportunity for a senior professional to drive business growth and...
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Strategic Director Role
1 week ago
Sydney, New South Wales, Australia Director File Full timeStrategic Director Role - New South Wales - Director File 1 day ago Job title: Director of Corporate Strategy Description This is an exciting opportunity for a professional to join our firm as a Business Advisory Director.You will provide business advisory, strategic planning, and tax compliance services to clients and help drive business growth.Key...
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Director Of Corporate Strategy
2 weeks ago
Sydney, New South Wales, Australia Director File Full timeDirector of Corporate Strategy - New South Wales 1 day ago Job title: Business Advisory Director Position Description This is an exciting opportunity for an experienced professional to join our CA firm in Sydney as a Business Advisory Director.In this role, you will provide business advisory, strategic planning, and tax compliance services to our clients and...
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Senior Business Advisory Director Position
3 days ago
Sydney, New South Wales, Australia Director File Full timeJob OverviewAs a Senior Business Advisory Director, you will play a crucial role in driving business growth and delivering exceptional results for our clients. This exciting opportunity is perfect for a seasoned professional looking to take their career to the next level.About the OpportunityWe are seeking a highly skilled and experienced Business Advisory...
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Sydney, New South Wales, Australia United Advisory Full timeCustomer Service Director Financial OperationsThis is a full-time on-site Customer Service Director Financial Operations role located at United Advisory. The primary responsibilities include managing customer service operations, ensuring exceptional customer satisfaction, providing expert support, and utilising analytical skills for financial planning...
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Director Customer Operations
2 weeks ago
Sydney, New South Wales, Australia SafetyCulture Full timeAs the Director of Customer Operations, you'll lead the strategy, processes, and tools that enable our global Customer Success, Support, and Solutions teams to thrive.You'll be responsible for our Community, Digital Programs and Program Management teams and our customer processes to help deliver a best in class experience for all our customers.You'll combine...
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Customer Service Director
1 day ago
Sydney, New South Wales, Australia TMGM Full timeWe are seeking a customer service director to promote a strong brand culture by fostering collaboration between support teams in different locations, ensuring knowledge-sharing and best practices across regions.Main Responsibilities:Brand Culture and Cross-team Collaboration:Strengthen communication between support teams and other departments, ensuring...
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Director of Customer Outcomes and Success
3 days ago
Sydney, New South Wales, Australia Smartsheet Inc Full timeWe are looking for an experienced leader to join our team as the Director of Customer Outcomes and Success. In this role, you will be responsible for managing a team of Customer Success Managers, Professional Services Sales, and Value Strategists. Your primary goal will be to inspire customers and internal stakeholders to rethink how they manage dynamic work...
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Customer Success Management Director
5 days ago
Sydney, New South Wales, Australia Spotify Full timeJob Description:OverviewThe ideal candidate will oversee a team of Customer Success Managers to support and drive revenue growth in the ANZ region. This role involves collaborating with cross-functional teams to develop and execute strategic plans to meet customer needs and exceed expectations.Responsibilities:Develop and implement strategies to drive...
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Customer Success Director
1 day ago
Sydney, New South Wales, Australia Spotify AB Full timeA Digital Media Strategist at Spotify AB will play a crucial role in shaping the experiences of our customers and partners. With a proven track record of success, you'll oversee a team of Customer Success Managers and work closely with Sales Directors to create strategy and drive execution via world-class customer service.This role requires a deep...
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Customer Experience Director
15 hours ago
Sydney, New South Wales, Australia Savers Australia Pty, Ltd. Full timeWe're looking for a Customer Experience Director to join our leadership team at our new Oxford St store. As a key member of the team, you will oversee the day-to-day functions of the sales floor or production room.This includes creating an enticing display of leather jackets, tying in fun bags, jewelry and shoes. You will also coach a team member on how to...
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Sales and Customer Experience Director
2 days ago
Sydney, New South Wales, Australia United Cellars Full timeAbout the JobWe are seeking a seasoned and strategic Senior Sales Director to lead our Call Centre Sales, Customer Service, and Wine Auctions division. As a critical member of our team, you will be responsible for driving sales performance, customer engagement, and auction success.Main AccountabilitiesDevelop and execute sales strategies to meet and exceed...
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Director of Education Support Role
3 days ago
Sydney, New South Wales, Australia OneSchool Global Full timeAbout the RoleThe Executive Assistant will be responsible for providing high-level administrative support to the Regional Director of Education and Learning. The ideal candidate will be highly organized, proactive, and able to work independently with minimal supervision.Responsibilities:Support the Regional Director in day-to-day activities, offering...
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Customer Support Agent
7 days ago
Sydney, New South Wales, Australia BaseUp Technologies Full timeThis is a Customer Support Agent role with one of the leading companies in AU right now -- BaseUp Technologies -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at BaseUp Technologies We're looking for someone to own our frontline Customer Support at BaseUp. **This will...
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Director Of Customer Experience, Insights
3 weeks ago
Sydney, New South Wales, Australia Resources Group Full timeOur client is a global CX insights agency, known for bridging the gap between technology and insights with offices in Sydney and London.They design, build, and implement bespoke tech-led Vo C, CX, and brand tracking projects—leveraging advanced technology and AI-powered dashboards to capture real-time customer experience data.Their real-time insights allow...
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Customer Success Director for Education
2 days ago
Sydney, New South Wales, Australia ClickView Limited Full timeAbout Your Career Development:We believe in helping you develop your skills, explore new areas, and really shine in your career. As a Director, Sales and Customer Success (APAC), you will be part of a dynamic team that is passionate about transforming education.Your Key Responsibilities:Consistently drive sales success by partnering with senior leaders to...
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Director of Customer Success and Growth
6 days ago
Sydney, New South Wales, Australia LinkedIn Full timeJob DescriptionWe're seeking an experienced Senior Account Director to join our team, responsible for driving revenue growth and customer satisfaction through strategic partnerships.About the RoleLead a portfolio of key accounts, developing strategic plans to drive revenue growth and customer satisfaction.Cultivate relationships with senior stakeholders,...
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Director of Customer Success
8 hours ago
Sydney, New South Wales, Australia Databricks Inc. Full timeAbout the Opportunity:We are seeking a Director of Customer Success & Technical Leadership at Databricks who can lead our Resident Solutions Architects team in delivering high-quality professional services to our customers. As a member of our Professional Services team, you will work closely with our customers to implement their technical strategy using the...
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Director of Customer Success Enablement
6 days ago
Sydney, New South Wales, Australia Domain Group Full timeCustomer Success Enablement OpportunityAs the Director of Customer Success Enablement at Domain Group, you will be responsible for developing and executing sales enablement programs that drive customer success. You will lead a small team in setting visions, goals, and developing a roadmap that takes the business on a journey towards a more customer-centric...
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Senior Customer Service Director
12 hours ago
Sydney, New South Wales, Australia ROBERT WALTERS AUSTRALIA Full timeAbout the JobWe are looking for a highly skilled Senior Customer Service Director to join our team. As a Senior Manager, you will be responsible for overseeing the daily operations of our client's service department and ensuring that exceptional customer service standards are maintained.ResponsibilitiesOversee day-to-day operations, ensuring high standards...