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Director of Customer Engagement

1 week ago

Sydney, New South Wales, Australia Workato Full time
About the Role

As an Enterprise Customer Success Manager at Workato, you will play a crucial role in helping our Enterprise customers achieve their goals through the rapid adoption of the Workato Intelligent Automation Platform. You will be responsible for managing a portfolio of assigned accounts, developing and maintaining strategic business relationships with enterprise customers, and establishing regular touchpoints with assigned customers.

What We're Looking For:

We are seeking a highly motivated and experienced individual to fill this role. The ideal candidate will have a strong background in consulting, customer success, client relationship, or account management, with a demonstrated track record of increasing adoption, revenue, and retention. Experience managing a portfolio of enterprise accounts is essential, with a focus on ensuring value realization through the use of the Workato platform.

Responsibilities:
  • Manage a portfolio of assigned accounts, focusing on ensuring value realization through the use of the Workato platform, increasing adoption across various business and functional units, and supporting retention and growth.
  • Develop and maintain strong relationships with enterprise customers, driving adoption, assessing and evangelizing value received, and assisting in revenue expansion.
  • Establish regular touchpoints with assigned customers to review progress against strategic business and technical product objectives.