
Strategic Service Delivery Manager
2 weeks ago
Overview:
This challenging opportunity focuses on leading the development and ongoing management of a portfolio of business-aligned IT services for the Single Digital Patient Record (SDPR) across its lifecycle.
- Drive operational integration of ServiceNow for SDPR hosting to support multiple NSW Health entities
- Develop and refine IT service management processes across their lifecycle, ensuring continuous improvement
- Facilitate transition of SDPR delivery into live operations, embedding best practice service support frameworks
- Collaborate with stakeholders across metropolitan, regional and remote NSW to ensure services align with local and statewide needs
We seek an experienced professional in service management within a large, complex ICT environment, possessing deep expertise in ITIL disciplines across Service Strategy, Transition, Operation and Continuous Improvement.
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Service Delivery Manager
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