
Service Delivery Expert
1 week ago
This position is accountable for driving the strategic development and operational management of a portfolio of IT services across their lifecycle.
About the Opportunity
As a Service Manager, you will lead the establishment and management of service portfolios, ensuring they deliver measurable value to the business. You will oversee the integration of ServiceNow for hosting to support multiple entities.
You will develop and refine IT service management processes, focusing on continuous improvement. You will facilitate the transition of service delivery into live operations, embedding best practices in service support.
You will collaborate with stakeholders across metropolitan, regional, and remote areas to ensure services align with local and statewide needs.
About You
We are seeking an individual with:
- Extensive experience in service management within a large, complex ICT environment.
- Detailed expertise in ITIL disciplines across Strategy, Transition, Operation, and Continuous Improvement.
- Strong analytical and presentation skills to inform service optimisation.
- Relevant qualifications in IT Service Management or equivalent hands-on experience.
- Ability to engage with senior stakeholders to navigate competing priorities and ensure service value is realised.
What We Offer
We invest in our people's growth and wellbeing:
- Professional development opportunities.
- A dedicated day off per month.
- Salary packaging options.
- Ongoing health and wellbeing programs.
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