
Senior Retail Operations Director
4 days ago
We are seeking an experienced retail operations manager to lead our newest location in Liverpool. As a retail operations manager, you will be responsible for launching and leading our outlet store, driving team performance, delivering exceptional customer service, and ensuring the store reflects the energy and accessibility of the brand.
Key Responsibilities:
- Lead and inspire a team to achieve sales targets and deliver outstanding customer experiences.
- Drive operational excellence, including stock management and visual merchandising.
- Recruit, train, and develop team members to build a strong store culture.
- Implement outlet-specific strategies to maximize foot traffic and conversion.
- Maintain high standards of loss prevention and compliance.
- Collaborate with regional leaders to execute brand and promotional initiatives.
Requirements:
- Proven experience in retail management, ideally in outlet or high-volume environments.
- Strong leadership and team development skills.
- Passion for customer service and brand storytelling.
- Commercially minded with a focus on results and KPIs.
- Adaptable, energetic, and excited to lead a new store opening.
What We Offer:
- Competitive salary + performance-based bonuses.
- Generous staff discounts across the brand.
- Career growth opportunities within a global fashion house.
- Supportive and inclusive team culture.
- Be part of an exciting new chapter for our brand in Liverpool.
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