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Customer Service Officer

2 months ago

Adelaide, South Australia Jobfit Health Group Full time
{"title": "Customer Service Officer Role Overview", "content": "Customer Service Officer Role Overview

At Jobfit Health Group, we are seeking two full-time Customer Service Officers to join our dynamic team. As a Customer Service Officer, you will be responsible for providing exceptional customer service to our clients, ensuring a high-quality experience in a professional manner.

The successful candidate will have previous experience in a contact centre setting or in medical administration, with exceptional customer service skills and cultural sensitivity. You will be able to navigate through multiple systems to input and retrieve information, and possess excellent verbal and written communication skills.

We offer a comprehensive training program to ensure you have the necessary skills and knowledge to provide consistent and quality services to our clients. Our team culture is built on fun, engagement, and a strong team culture, making your workdays both fulfilling and enjoyable.

Key Responsibilities
  • Prompt responses to client booking requests
  • Confirming appointments and locations
  • Proactively following up medical and pathology results
  • Liaising with candidates for additional medical information
  • Sending final medical determinations to clients from our expert panel of doctors
Why Join Us?
  • Employer-funded parental leave and sorry business leave
  • Candidate referral program
  • Discounted gym memberships and corporate health insurance
  • Employee assistance program
  • Novated leasing
  • Personal development opportunities through our in-house online learning platform
  • Engagement surveys to ensure we listen to your feedback and take action
  • A diverse and inclusive workforce that reflects the community we serve
About Us

Jobfit Health Group is part of Partnered Health, a group of established businesses delivering health services to over five million people. We are committed to fostering an environment where collaboration and enjoyment go hand in hand, making your workdays both fulfilling and enjoyable.

", "requirements": ["Previous experience in a contact centre setting or in medical administration", "Exceptional customer service skills and cultural sensitivity", "Ability to navigate through multiple systems to input and retrieve information", "Excellent verbal and written communication skills", "Commitment to ethical behavior and conduct", "Ability to work as a team to ensure results and client KPIs are met"]}