Customer Relationship Officer

3 weeks ago


Adelaide, South Australia Bendigo and Adelaide Bank Full time
About the Role

We're seeking a skilled Customer Relationship Officer to join our team at Bendigo Bank. As a key member of our Branch team, you'll provide exceptional customer service, build strong relationships with new and existing customers, and explore their banking needs to offer tailored solutions.

With a focus on consumer lending, you'll work closely with customers to understand their financial goals and provide expert advice on our range of products and services. Your ability to communicate effectively, both face-to-face and over the phone, will be essential in delivering a seamless customer experience.

As a Customer Relationship Officer, you'll have the opportunity to develop your skills in consumer lending, transactional banking, and financial services. You'll work in a dynamic environment, adapting to changing customer needs and staying up-to-date with industry developments.

Our team is passionate about making a difference in our communities, and we're committed to supporting our customers' financial well-being. If you're a motivated and customer-focused individual with a passion for banking and finance, we'd love to hear from you.

About the Team

Our Fleurieu team is a close-knit group of professionals who are dedicated to delivering exceptional customer service. We're proud of our community-focused approach and our commitment to giving back to the local area. As a Customer Relationship Officer, you'll be part of a team that's passionate about making a difference and supporting our customers' financial goals.

About You

We're looking for someone who is keen to learn and progress in their career. As a Customer Relationship Officer, you'll bring:

  • A demonstrated ability to achieve sales results through solutions that meet customers' needs.
  • Effective communication skills, both face-to-face and over the phone.
  • The ability to quickly learn new systems and processes.
  • A high level of banking product knowledge, including transactions accounts, insurance, term deposits, and credit cards.
  • Experience in consumer lending and the banking and finance industry (a plus, but not essential).


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