Frontline Customer Liaison

1 day ago

Adelaide, South Australia beBeeCustomerService Full time $60,000 - $70,000
Customer Service Representative Job Opportunity

MCC Label is seeking a dedicated and customer-focused individual to join our dynamic team as a Customer Service Representative.

This role involves working closely with Sales Representatives and internal teams to ensure seamless customer experiences from start to finish. As a key link between customers and our organisation, you will be responsible for delivering outstanding service and driving our commitment to excellence.

The ideal candidate will possess strong administrative skills, excellent communication abilities, and a customer-centric mindset. Experience in customer service, particularly in the manufacturing and print industries, is highly desirable.

The benefits of this role include:

  • A competitive remuneration package
  • Free onsite parking
  • Local and global career opportunities
  • An Employee Assistance Program (EAP)
  • Employee referral program
  • Regular social events
  • A supportive and inclusive work environment

We are committed to creating a workplace where everyone feels valued and empowered. We welcome applications from diverse backgrounds, including gender identity/expression or ethnicity, disability, sexual orientation, or life stage.

Key Responsibilities
  • Respond to customer inquiries, process orders accurately, and provide timely updates on order status
  • Support Account Managers by preparing quotes, managing documentation, and coordinating with internal teams
  • Maintain accurate records, update customer information, and ensure efficient processing of documentation
  • Address customer concerns, troubleshoot issues, and collaborate with internal departments to find effective solutions
  • Contribute to improving processes and share insights to enhance the customer experience
Requirements
  • Experience in customer service, preferably in manufacturing and print industries
  • Strong administrative skills, including attention to detail and organisational ability
  • Excellent written and verbal communication skills
  • Ability to multitask, work under pressure, and demonstrate high initiative and self-motivation

If you are a motivated and customer-oriented individual looking to grow your career in a dynamic organisation, we encourage you to apply. Don't miss this opportunity to make a difference and join our team

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