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Frontline Customer Support Representative

3 weeks ago


Adelaide, South Australia beBeeCommunication Full time $70,689
Customer Support Role Overview

This position serves as the initial point of contact for various stakeholders via phone or web-based inquiries. The primary goal is to provide exceptional customer service by responding promptly and effectively to client needs.

Key Responsibilities
  • Attend to incoming calls and address routine enquiries via phone, email, or online platforms in a professional manner.
  • Document all interactions within our designated system according to established protocols.
  • Deliver high-quality services that cater to customer needs and preferences.
  • Forward or refer specific requests to relevant teams or colleagues when necessary.
  • Maintain confidentiality regarding all client interactions at all times.
Ideal Candidate Profile
  • Prior experience working in fast-paced customer service environments or contact centers.
  • Strong communication skills enabling accurate interpretation and relay of complex information.
  • Provision of exceptional customer experiences through demonstration of discretion, integrity, and diplomacy.
  • Ability to maintain professionalism and resilience when dealing with challenging customers or situations.
  • Collaborative mindset for effective teamwork and problem-solving.