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Client Service Liaison
3 weeks ago
This role focuses on building client relationships, managing accounts, and ensuring services meet expectations.
Key Responsibilities:- Be the primary point of contact for customer inquiries, orders, and service needs.
- Manage client accounts to ensure services meet client expectations.
- Prepare and record quotes, maintain pricing information, and process customer orders.
- Liaise with operations teams to resolve issues, follow up leads, and ensure customer satisfaction.
- Generate new business opportunities and identify opportunities to upsell, cross-sell, and strengthen client relationships.
- Visit clients on-site to deliver samples and provide account support.
- Support dispatch operations when required, including scheduling trucks and coordinating deliveries.
- Monitor invoices, liaise with suppliers on materials and pricing, and ensure accuracy.
- Provide progress reports and contribute to team meetings to improve processes.
To be successful in this role, you will be an outgoing and confident communicator who thrives on building strong relationships and putting customers first. With previous experience in account management, customer service, or a similar role, you're able to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and a results-driven approach
- Excellent verbal and written communication skills
- Ability to work effectively in a small team or office environment
- Proficient with computers
- Comfortable with numbers and basic mathematical tasks
- Valid police check or willingness to obtain
This is a unique opportunity to join our organization and take your career to the next level. As a Client Service Liaison, you will have the chance to build lasting relationships with clients, develop your skills, and grow professionally.
