Guest Service Agent

4 weeks ago


Devonport, Tasmania, Australia Accor Full time
Job Title: Guest Service Agent

We are seeking a highly skilled and enthusiastic Guest Service Agent to join our Front Office team at Novotel Devonport.

About the Role:

As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and creating unforgettable experiences. Your primary responsibilities will include:

  • Welcoming guests and ensuring a smooth check-in and check-out process
  • Providing personalized service and responding to guest requests in a timely and efficient manner
  • Maintaining a high level of professionalism and adhering to company policies and procedures
  • Ensuring the security and satisfaction of our guests
  • Communicating effectively with other departments to resolve guest issues and concerns
Requirements:

To be successful in this role, you will need:

  • An energetic and team-focused attitude
  • Exceptional communication and interpersonal skills
  • High level of computer literacy and attention to detail
  • Ability to work across a 24/7 roster, including evenings, mornings, and weekends
What We Offer:

In return for your hard work and dedication, we offer a fun and dynamic work environment, opportunities for career growth and development, and a competitive salary and benefits package.

Accor is a world-leading hospitality group, and we are committed to providing our guests with exceptional experiences. If you are passionate about delivering outstanding service and creating memorable moments, we encourage you to apply for this exciting opportunity.


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