Guest Service Agent

4 weeks ago


Devonport, Tasmania, Australia AccorHotel Full time
Job Description

As a Guest Service Agent at AccorHotel, you will be the first point of contact for our guests, providing exceptional service and creating unforgettable experiences. Your role will involve assisting with check-in, check-out, luggage assistance, and responding to guest requests, while maintaining a high level of professionalism and ensuring procedures are followed.

Key Responsibilities:
  • Provide exceptional service to our guests in every interaction
  • Make the check-in, check-out process run smoothly
  • Maintain a high level of professionalism and ensure procedures are followed
  • Ensure the security of our guests and their possessions
  • Handle guest complaints in a positive manner
  • Communicate effectively with other departments to assist guests
Requirements:
  • An energetic, team-focused and can-do attitude
  • Exceptional communication skills, both written and verbal
  • High level of computer literacy
  • Excellent attention to detail
  • The ability to work across a 24/7 roster
About AccorHotel

AccorHotel is a world leading hospitality group offering experiences across more than 110 countries, over 5,500 properties, 10,000 food & beverage venues, wellness facilities or flexible workspaces. We are committed to taking positive action in terms of business ethics & integrity, responsible tourism, sustainable development, community outreach, and diversity & inclusion.


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