Customer Service Representative
3 weeks ago
About the Role
As a key member of the Belgravia Leisure team, you will be responsible for driving sales and delivering exceptional customer service to our guests. With a strong background in sales and customer service, you will have experience in achieving sales targets and providing a high level of customer satisfaction.
Key Responsibilities
- Achieve set sales targets on a daily basis, providing a high level of customer service to existing and prospective members and guests.
- Provide relevant and accurate information to prospective members, handling enquiries in line with company processes and systems.
- Conduct tours of the centre with the outcome of converting prospective members to ongoing subscriptions.
- Process memberships and data entry in line with company processes and policy.
- Stay up-to-date with centre services and activities, providing expert knowledge to guests.
- Apply sound cash handling principles and use of Point of Sale (POS) systems.
- Demonstrate behaviours that are consistent with the Belgravia Leisure Values.
Requirements
- Strong sales and customer service background, with experience in achieving sales targets.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet sales targets.
- Knowledge of cash handling principles and Point of Sale (POS) systems.
- Ability to work as part of a team and demonstrate behaviours consistent with the Belgravia Leisure Values.
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