Guest Service Agent

3 weeks ago


Devonport, Tasmania, Australia Accor Full time
Job Title: Guest Service Agent

We are seeking a highly skilled and enthusiastic Guest Service Agent to join our Front Office team at Novotel Devonport.

About the Role:

As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and creating unforgettable experiences. Your primary responsibilities will include:

  • Welcoming guests and ensuring a smooth check-in and check-out process
  • Providing personalized service and responding to guest requests in a timely and efficient manner
  • Maintaining a high level of professionalism and adhering to company policies and procedures
  • Ensuring the security and satisfaction of our guests
  • Communicating effectively with other departments to resolve guest issues and enhance their experience
Requirements:

To be successful in this role, you will need:

  • An energetic and team-focused attitude
  • Exceptional communication and interpersonal skills
  • High level of computer literacy and attention to detail
  • Ability to work across a 24/7 roster, including evenings, mornings, and weekends
What We Offer:

In return for your hard work and dedication, we offer a fun and dynamic work environment, opportunities for career growth and development, and a competitive salary and benefits package.

Accor is a world-leading hospitality group, and we are committed to taking positive action in terms of business ethics, responsible tourism, sustainable development, community outreach, and diversity and inclusion.


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