Customer Sales and Retention Specialist

7 days ago

Wollongong, New South Wales, Australia Medibank Full time

About Medibank

We're a leading health insurance provider dedicated to making health insurance simpler for all Australians. Our mission is to deliver exceptional experiences and support to our members, and we're looking for talented individuals to join our team.

Role Overview

We're seeking a skilled Customer Sales and Retention Specialist to join our team. As a key member of our contact centre, you'll be responsible for handling inbound and outbound interactions with members, providing personalized support, and showcasing the value of our health insurance products.

Key Responsibilities

  • Provide exceptional customer service, responding to member inquiries and resolving issues in a timely and professional manner.
  • Proactively reach out to members to offer personalized support and ensure their needs are met.
  • Collaborate with internal teams to resolve complex issues and provide seamless support to members.
  • Stay up-to-date on product knowledge and regulatory requirements to provide accurate information to members.
  • Meet or exceed performance targets, including sales and retention metrics.

What We Offer

  • A comprehensive training program to ensure your success in the role.
  • A dynamic and supportive team environment that values innovation and customer-centricity.
  • A structured workday with clear start and finish times, scheduled breaks, and opportunities for growth and development.
  • A range of benefits, including health and wellbeing programs, employee discounts, and access to our private health insurance products.

About You

  • You're a customer-focused individual with excellent communication and interpersonal skills.
  • You're comfortable working in a fast-paced environment and can adapt to changing priorities.
  • You're a team player who is passionate about delivering exceptional customer experiences.
  • You're a quick learner who can efficiently navigate new systems and processes.
  • You're driven to meet or exceed performance targets and are motivated by results.

Why Medibank?

We're a values-driven organization that prioritizes customer-centricity, innovation, and teamwork. We're committed to creating a workplace that values diversity, inclusion, and accessibility. If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

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