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Customer Sales and Retention Professional
2 months ago
At Medibank, our mission is to simplify health insurance for all Australians. We're committed to delivering exceptional experiences and support to our members.
Job SummaryWe're seeking a dynamic Customer Sales and Retention Specialist to join our team. As a key member of our contact centre, you'll play a vital role in connecting with our members, understanding their needs, and providing personalized support to keep them engaged with our services.
Key Responsibilities- Handle inbound and outbound interactions with members, responding to their needs and proactively reaching out to offer support.
- Connect with members, understand their needs, and provide tailored solutions to meet their expectations.
- Work collaboratively with our team to drive customer satisfaction and retention.
- Stay up-to-date with our products and services, and effectively communicate their value to our members.
- Comprehensive training and onboarding to ensure your success from day one.
- A dynamic and supportive team environment that values innovation and customer-centricity.
- Structured workday with clear start and finish times, and scheduled breaks.
- Opportunities for professional growth and development, including training and mentorship programs.
- Health and wellbeing benefits, including subsidized private health insurance products.
- You're a customer-focused individual with excellent communication and interpersonal skills.
- You're comfortable working in a fast-paced environment and can adapt to changing priorities.
- You're a team player who is passionate about delivering exceptional customer experiences.
- You're a quick learner who can efficiently navigate new systems and technologies.
At Medibank, we're committed to creating a workplace that values diversity, inclusion, and accessibility. We're proud to be an employer of choice for Indigenous Australians and people with disabilities. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we encourage you to apply.
