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Customer Experience Specialist

2 months ago

Wollongong, New South Wales, Australia Probe Asia Pacific Pty Ltd Full time
About the Role

We are seeking a highly skilled and motivated Customer Care Consultant to join our team at Probe Asia Pacific Pty Ltd. As a Customer Care Consultant, you will play a crucial role in providing exceptional service to our clients, addressing their needs effectively and efficiently.

Key Responsibilities
  • Provide outstanding customer service, responding to inbound calls and resolving customer inquiries in a timely and professional manner.
  • Utilize strong communication skills to convey information clearly and effectively to customers, both verbally and in writing.
  • Work collaboratively with colleagues to achieve team goals and objectives, maintaining a positive and supportive team environment.
  • Meet output and quality Key Performance Indicators (KPIs) and competencies, demonstrating consistent performance and dedication to excellence.
Requirements
  • Exceptional customer service skills, with the ability to provide outstanding service to customers.
  • Proficiency in PC literacy, with experience using various computer platforms and software.
  • Adaptability in a busy environment, with the ability to manage multiple tasks and prioritize responsibilities.
  • Strong multitasking skills, with the ability to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly.
  • Clear verbal and written communication skills, with the ability to convey information clearly and effectively to customers.
  • Eagerness to learn, with a willingness to acquire new skills and knowledge.
What We Offer
  • A dynamic and supportive work environment, with opportunities for career progression and professional growth.
  • Unlimited access to a trusted mental health and well-being platform, promoting employee well-being and job satisfaction.
  • A competitive salary and benefits package, reflecting our commitment to employee satisfaction and retention.
About Us

Probe Asia Pacific Pty Ltd is a leading provider of customer experience solutions, dedicated to delivering exceptional service to our clients. We are proud to foster an inclusive culture that values diversity, equity, and inclusion, embracing individuals of all backgrounds and perspectives.