Client Relations Manager
2 weeks ago
The Client Liaison Coordinator is a vital role that plays a pivotal part in guiding customers through the NDIS and HCP processes, connecting them to relevant services within our organisation. As the first point of contact, this role helps customers achieve their funded goals by coordinating their services and ensuring a seamless experience.
This role requires a unique blend of interpersonal and organisational skills to build strong relationships with clients and stakeholders. The ideal candidate will have experience or qualifications in Disability Services or Aged Care Services, ideally within a similar role.
- Develop and implement service agreements that cater to client needs and preferences.
- Address feedback about services and assess service referrals to ensure funding eligibility.
- Monitor client budgets and costings to ensure efficient resource allocation.
- Conduct in-home visits to better understand client needs and preferences.
- Ensure compliance with Aged Care and NDIS standards to maintain high-quality services.
- Exceptional time management and organisational skills to prioritise workload and meet deadlines.
- Administrative skills with the ability to multitask in a dynamic environment.
- A positive attitude that makes a difference in our team's culture.
- Ability to conduct in-home visits and engage with clients in a respectful manner.
- Strong communication and interpersonal skills to build effective relationships with clients and stakeholders.
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