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Case Manager Trainee

2 months ago

Melbourne, Victoria, Australia ELMO Full time

About EML

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support to individuals during their return-to-work journey. We foster a learning culture that allows for continuous investment in our employees, ensuring a long-term career at EML.

The Opportunity

As part of our diverse team, you'll have the opportunity to make a positive impact on someone's life every day. You'll feel a sense of satisfaction knowing your talent and hard work have a purpose.

We currently have entry-level roles available in our claims teams where you will manage a portfolio of claims and liaise with injured workers, employers, and their treating health practitioners. Your focus will be on providing a high level of service and supporting injured workers to recover from workplace injury and return to work.

Our Claims Management Model

Our team effort approach ensures that our Case Managers and Specialists work together collaboratively to provide comprehensive support. We have designated specialists who are experienced and here to support you – RTW and New Employment Specialists, Technical Specialists, Clinical Advisors, Mental Injury Specialists, and our Mobile Case Managers.

Your Responsibilities

  • Manage a portfolio of workers compensation claims – across our Medical Management, RTW, and Maximising Capacity teams
  • Demonstrate a service-oriented approach that is focused on early intervention and the interests of workers and employers
  • Ensure that active and timely strategies are implemented to improve recovery and return to work outcomes
  • Provide workers compensation advice to stakeholders such as workers, employers, and providers
  • Assist the worker and employer with the claim process and engage appropriate support services such as Mobile Case Management or Occupational Rehabilitation
  • Collaborate with the broader EML Team and WorkSafe to foster positive outcomes for injured workers

About You

  • You have held roles within a medical, hospitality, retail, or corporate field specialising in customer service
  • You pride yourself on giving an exceptional level of service to your customers, willing to go that extra mile
  • Thrive on working in a team environment and collaborating with others
  • Proactive, self-motivated, and can think on your feet when engaging and managing stakeholders throughout the process
  • Organised with excellent time management
  • You will have a passion for helping others and managing challenging situations

What We Offer

We stand together as equals. EML is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected. We offer a range of benefits, including:

  • A vibrant, collaborative, and innovative team culture
  • Flexibility with the opportunity to work from home when fully trained in your role
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Company-wide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus super