Case Manager Trainee

1 month ago

Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

The Opportunity

As part of our diverse team based in Geelong, you'll help make a positive impact on someone's life every day. You'll feel great satisfaction knowing your talent and hard work has a purpose.

We have multiple entry-level roles available in our claims teams where you will manage a portfolio of claims and liaise with injured workers, employers, and their treating health practitioners. Your focus will be on providing a high level of service and supporting injured workers to recover from workplace injury and return to work.

Your Responsibilities

  • Manage a portfolio of workers compensation claims – we have roles in our Medical Management, RTW, and Maximising Capacity teams
  • Demonstrate a service-oriented approach that is focused on early intervention and the interests of workers and employers
  • Ensure that active and timely strategies are implemented to improve recovery and return to work outcomes
  • Provide workers compensation advice to stakeholders such as workers, employers, and providers
  • Assist the worker and employer with the claim process and engage appropriate support services such as Mobile Case Management or Occupational Rehabilitation
  • Collaborate with the broader EML Team and WorkSafe to foster positive outcomes for injured workers

About You

  • You have held roles within a medical, hospitality, retail, or corporate field specialising in customer service
  • You pride yourself on giving an exceptional level of service to your customers willing to go that extra mile
  • Thrive on working in a team environment and collaborating with others
  • Proactive, self-motivated, and can think on your feet when engaging and managing stakeholders throughout the process
  • Organised with excellent time management
  • You will have a passion for helping others and managing challenging situations

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity, and honesty.

EML provides career opportunities and great employee benefits, including:

  • A vibrant, collaborative, innovative team culture
  • Flexibility with opportunity to WFH when you are fully trained in your role
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Company-wide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • Access LinkedIn Learning - 18,000 courses to advance your professional education
  • Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

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