Guest Services Coordinator

1 week ago

Melbourne, Victoria, Australia White & Case Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Assistant to join our team at White & Case. As a key member of our Global Operations Team, you will play a vital role in providing exceptional client experiences and ensuring the smooth operation of our facilities.

Key Responsibilities
  • Set up meeting rooms and function spaces for meetings and events, ensuring they are clean, tidy, and well-equipped.
  • Take tea and coffee orders, prepare, and deliver to rooms, providing exceptional customer service.
  • Clear rooms after meetings and events, rearranging furniture and ensuring the space is ready for the next use.
  • Assist with the coordination of video conferences and conference calls, ensuring seamless communication.
  • Maintain the cleanliness and organization of front-of-office and back-of-office kitchens and staff break-out areas.
  • Cover reception duties when the Receptionist is absent, providing a warm welcome to clients and visitors.
  • Order, maintain, and restock office supplies, ensuring a well-stocked and efficient workspace.
  • Support the Office Operations Manager and back-of-office team with general office administration and ad-hoc requests.
Requirements
  • 2+ years of proven working experience in a hospitality or customer service role.
  • Barista license (preferred).
  • RSA (preferred).
  • Solid communication skills, both written and verbal.
  • Ability to be resourceful and proactive in dealing with issues that may arise.
  • Ability to organize, multitask, prioritize, and work under pressure.
  • Ability to be flexible and work overtime for special program events.
About White & Case

White & Case is a global law firm with a strong presence in the markets that matter today. Our on-the-ground experience, cross-border integration, and depth of local, US, and English-qualified lawyers help our clients work with confidence in any one market or across many.

We foster a collegial working environment where partners are friendly and accessible, and colleagues are always supportive and open to questions.

We are committed to creating a diverse and inclusive workplace and encourage applications from all ages, cultural backgrounds, First Nations communities, genders, sexual orientations, as well as people who have family or carer responsibilities.

We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

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