Case Manager

3 weeks ago

Melbourne, Victoria, Australia Toll Transport Pty Ltd Full time
About Toll Group

Toll is a leading logistics and transportation company that provides innovative solutions to businesses and governments around the world. With a presence in 27 markets and a network spanning 150 countries, we offer a wide range of services including global logistics, supply chain management, and relocation services.

The Opportunity

We are seeking a highly skilled Case Manager to join our Government & Defence team in Melbourne. As a Case Manager, you will play a critical role in supporting the relocation of Australian Defence Force (ADF) members and their families across Australia. Your primary responsibility will be to deliver a high-quality end-to-end relocation experience through world-class case management, policy compliance, advocacy, and escalation resolution.

Key Responsibilities:
  • Deliver a superior relocation experience to ADF members and their families through proactive case management and policy compliance.
  • Manage expectations and ensure that members and their families understand the service scope and relocation life cycle.
  • Administer Defence relocation policy and entitlements, ensuring benefits and entitlements are in accordance with policy and client key performance indicators.
  • Respond to routine telephone and email enquiries.
About You:
  • Case management experience in a similar role would be advantageous.
  • The ability to interpret policy and legislation.
  • Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders.
  • Strong attention to detail and time management skills.
  • Proficiency in all Microsoft applications.
  • Mandatory: Must be an Australian Citizen or Permanent Resident.
What We Offer:
  • Flexible work options available.
  • Supportive team environment.
  • Full training provided.
  • Office location: St Kilda Road, Melbourne - close to public transport.

At Toll, we value a diverse, inclusive, and authentic workplace. If you're interested in this role but your past experience doesn't align perfectly, we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. We're looking for talented individuals who are willing to learn and grow with us.

To find out more about us, visit www.careers.tollgroup.com. You must be entitled to work in Australia and be prepared to undertake pre-employment checks, including a criminal history check and medical.

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