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Managed Service Delivery Expert
3 weeks ago
This role plays a pivotal part in driving business growth by designing and presenting tailored managed services solutions to prospective and existing clients.
About the Role:- The Pre-Sales Solution Architect bridges the gap between customer needs and technical capabilities, working closely with sales, delivery, and product teams to craft compelling, scalable, and cost-effective service offerings.
- Solution Design & Architecture
- Develop end-to-end managed services solutions across infrastructure, cloud, network, security, and workplace services.
- Translate business requirements into technical solutions aligned with service capabilities and delivery models.
- Ensure solutions are scalable, secure, and aligned with industry best practices.
- Presales Engagement
- Work with the sales and account management team to ensure the timely delivery of pre-sales activities and outcomes.
- Collaborate with sales teams to understand client needs and position appropriate managed services offerings.
- Lead technical presentations, workshops, and discovery sessions with clients.
- Prepare and deliver compelling proposals, RFP responses, and solution documentation.
- Stakeholder Collaboration
- Work with internal teams (delivery, operations, finance, legal) to ensure a deliverable solution is prepared.
- Understand service partner solutions and ensure commercial non-disclosure, pricing and/or subcontract for key partners.
- Manage the workload to ensure any potential contention is addressed and the appropriate solutions requests have been correctly prioritised in line with business and sales objectives.
- Innovation & Continuous Improvement
- Provide ideas for continuous improvement of pre-sales proposals and technical delivery documentation to ensure market standards are always met.
- Minimum 5 years as a Solutions Architect.
- Minimum 5 years involved with Managed Services.
- Demonstrated undertaking of complex managed service projects and providing solution design services that align with organisational objectives and business requirements.
- Demonstrated experience in identifying technical and process issues, thinking laterally and applying analytical skills to develop appropriate options for resolution.
- Demonstrated experience engaging with key customer and business stakeholders at all levels.
- Experience in analysing service level agreements, performance frameworks and commercial negotiations.
- Proven high level communication skills, including the provision of expert advice on ICT issues of a critical and complex nature.
- Proven ability to work under pressure, meet deadlines and prioritise workloads.
- Experience in working with managed service delivery managers, operations managers and service desk leads, including both directly employed and external contractors.
- Demonstrated experience in enterprise and midmarket commercial solutions.
- Demonstrated experience in federal, state and local government managed services.
- Demonstrated wins of managed service contracts.
- Experience in the establishment, review and continuous improvement of IT managed services.
